Measuring Success: Essential Customer Service Metrics for the Digital Age
In today’s competitive business landscape, exceptional customer service isn’t just a nice-to-have — it’s a fundamental requirement for success. Whether your team handles inquiries through live chat, telephone, or email, understanding and tracking the right metrics can mean the difference between customer retention and churn. This is particularly critical in high-stakes industries like online gaming, […]
RokkerX to Establish State-of-the-Art Headquarters in Sofia | iGaming Future
RokkerX, the managed services division of professional services firm Rokker, has announced plans to relocate to a new office facility in the heart of Sofia, Bulgaria, in Q1 2025. The decision follows an impressive 18 months of growth in Sofia, where RokkerX has established a high-performing team and made the vibrant city its operational hub. […]
The Untapped Potential of Localised Support January 2024 – European Gaming Industry News
Objective: Examine how customer experience shapes player retention and brand loyalty in iGaming, placing emphasis on the role of localised, high-quality support. Answer: In the rapidly evolving iGaming industry, players have more choice than ever before—whether it’s brands, slots, game types, payment options, the list goes on. With so much competition, customer experience is quickly becoming […]
RokkerX Expands into Latin America with Operations in São Paulo | iGaming Future
RokkerX , a managed services provider for the iGaming industry, has announced its expansion into the Latin American market with the opening of its operations in São Paulo, Brazil. This move capitalizes on Brazil’s rapidly growing iGaming sector, positioning RokkerX to offer operators enhanced support and tailored solutions to maintain a competitive edge in the region. […]
