Dive into the heart of our dynamic Sportsbook operations as our Support Analyst, where every day brings new challenges and opportunities to shine. You’ll be the crucial link that keeps our Sportsbook floor running smoothly, handling everything from urgent incidents to routine queries with speed and expertise.  

Imagine yourself in the center of action, coordinating solutions, managing communications with feed providers, and ensuring all trading, feed, and technical issues are resolved promptly. Your role is pivotal in maintaining the pulse of our operations, making quick decisions, and implementing fixes that keep our partners and clients in the game. With your keen eye for detail and passion for problem-solving, you’ll not only support our current success but also shape the future of sports betting support.  

Key responsibilities of this role include:  

• Be the go-to person in the Sportsbook area and handle all questions and problems that come up. 
• Regularly talk with Sportsbook teams including Technology, Product, Risk and Trading to clarify and fix any issues. 
• Keep track of all Sportsbook problems and questions using our software. 
• Decide which tasks are most important and help fix big system issues using your knowledge. 
• Keep detailed records of all issues with trading, feeds, and tech stuff to help us keep track of and fix these problems. 
• Identify patterns, notice if problems keep happening, and escalate them to the relevant people. 
• Make sure the whole Sportsbook team knows about any big issues that could affect trading. 
• Make sure any event changes, mistakes, or customer goodwill actions are executed correctly and customers are promptly informed. 
• Use our internal tools to report on problems, errors, and any time the system is down. 

• Be in charge of talking to the feed providers to keep things running smoothly. 
• Make sure events in the system are set up and settled correctly. 
• Follow our established processes for escalating incidents and queries to senior management.